Ways to establish care as a new patient:

  • Be referred by a professional in the community
    • This can include your primary care physician, another mental health provider, or another specialist
  • Complete the self referral form HERE.
    • Form can be dropped off in person, mailed, faxed (fax number: 828-250-0890), or e-mailed (referrals@pisgahinstitute.com; *please review the HIPAA Protected Health Information Warning at the bottom of this page prior to sending any e-mail)
  • If we are unable to accept your referral for any reason we will notify the referring provider or, in the case of self referral, you directly.

Tips for a smooth new patient scheduling process:

  • It can take up to two weeks for initial contact after receipt of referral. Please contact the office by phone if you are unsure of your referral status.
  • If you are planning to use insurance for your services, we must have that information prior to scheduling. We are unable to schedule a new patient appointment without this information.
  • Individuals 18 and older are responsible for scheduling their initial appointments. If an adult patient has a legal guardian, we MUST have documentation of such prior to the initial visit.
  • We are currently conducting appointments virtually and in-person. Please be sure that you are mindful of the type of appointment you have been scheduled for as a missed appointment will incur a fee.
  • Cancelation of new patient appointments must occur at least 24 business hours ahead of time or a late cancelation fee will be charged.
  • The management of mental health-benefits has become complex and time-consuming. If you are hoping to use insurance for your services, you are responsible for knowing your benefits.  Please contact your insurance company directly to confirm what is covered under your plan as well as any information about deductibles and co-payments.

New Patient Forms and Information:

HIPAA PROTECTED HEALTH INFORMATION WARNING: Please be aware that email communication can be intercepted in transmission or misdirected. Your use of email to communicate protected health information to us indicates you acknowledge and accept the possible risks associated with such communication. Please consider communicating any sensitive information by telephone, fax or mail.